Welcome to ASESA
Active Service Excellence South Africa (ASESA)
has been operating as a toll free hotline service provider since 1999. The
hotline is designed to gather valuable intelligence, concerning service
related deviations that impact negatively on business operations and
ultimately on profits.
Service related deviations include poor customer service; theft and fraud;
harassment within the workplace; and any other unethical activity impacting
negatively on proper business functioning.
It is important to note that a hotline service
should not interfere with the line management function of any operation. It
should serve to supplement line management where breakdowns occur outside
the normal operating procedures.
As our name states, it is our mission to
actively promote service excellence in South Africa. Individuals searching
for employment; business owners; the staff they employ; and customers or
clients they serve; will all benefit from what ASESA has to offer.