In 1999 ASESA was the first
entity to introduce a toll free hotline service for reporting poor service
issues to the market in South Africa. The fact that the system has since
been copied by a variety of institutions including the “Big 4” accounting
firms, speaks volumes of the importance attached to providing a toll free
hotline for reporting serious issues. This model has since been exported
beyond our shores and is operating internationally.
ASESA renders service to one of
the biggest retailers in Africa and is credited with successfully helping to
identify poor service, fraud, theft and corruption. If left to fester,
these factors could have had far reaching consequences for the retailer and
the jobs of thousands of employees.
ASESA is able to service
both large and small clients and the hotline service can be tailored to the
needs of each individual customer