Reporting an incident
Call the toll free number
Give the required detail:
What is it that you are
Where did it happen and
how did it come about?
Who was/is involved and
why are you concerned?
Try to recall places,
dates and times as accurately as possible.
Listen to the operator
and try to answer the questions as fully as possible. It does not help to
become angry with or shout at the operator, who is there trying to assist
It is the only way we can retrieve your file.
Make sure the operator
understands your concerns fully and that you are satisfied the correct
information will be passed on. If you are not certain, go through the
details again Ė it costs you nothing but your time and it is vital to ensure
the desired result is achieved.
If you are concerned for
your safety in any way and wish to remain anonymous, do not divulge any
detail about yourself that could lead to you being identified.
If you do not tell us who
you are we cannot tell anyone who you are. Itís your best protection.
Above all else do not
reveal to anyone that you have made the call. Itís your secret.
If you require feedback,
inform the operator and we will convey the request to the client.
Feedback can only be
given if the client provides it and allows us to divulge it on the reference
number and verified profile. We do not give feedback without the correct